Project Overview

Company: Global Medical Response | Tools: Articulate Rise, Articulate Storyline 360, Microsoft Project

Before I joined the team, Global Medical Response was outsourcing eLearning development to a third-party vendor at $15,000 per course, plus $1,500 to $3,000 for every change or update, with a 2 to 3 week turnaround time for even minor edits. The results did not justify the investment. Over three years, the organization had accumulated a compliance training library that lacked instructional design foundations, failed to meet regulatory standards, and frustrated the very employees required to complete it. I was brought in to fix it.

My Role

I functioned as the learning architect, instructional designer, project manager, SME coordinator, and eLearning developer on this initiative, owning the full lifecycle from needs assessment through final deployment. 

I also partnered cross-functionally with subject matter experts across departments including IT, Governance, Risk and Compliance, and clinical operations to ensure every course met both regulatory standards and real-world learner needs.

The Approach

I started by conducting a thorough training needs analysis and content audit across the existing course library. The findings were consistent across almost every course: learning objectives were misaligned with regulatory requirements, content was redundant and inflated, and the learner experience had clearly never been a design consideration.

I also introduced a competency-based design element to the HIPAA training program that addressed a real equity issue in the learner experience. Experienced professionals were being required to complete a 90-minute course covering material they had already mastered. I designed a test-out assessment option that allowed knowledgeable employees to demonstrate competency in 10 to 15 minutes and move on. This respected their time and experience without compromising compliance requirements.

Throughout the project, I used Microsoft Project to manage timelines, track dependencies, and maintain stakeholder visibility across 20+ concurrent course redesigns.

The Solution

I redesigned the full compliance training library in-house using Articulate Rise for mobile-first delivery and Articulate Storyline 360 for interactive and scenario-based elements. 

Key design decisions included: 

• rewriting learning objectives to align strictly with regulatory standards

• cutting course run times roughly in half by eliminating content that did not serve the learning objectives

• breaking lengthy modules into shorter, more digestible learning units, and 

• building in scenario-based assessments that tested applied knowledge rather than rote recall.

The rebuild also eliminated the organization's dependence on external vendors entirely, bringing a critical training function in-house and under full L&D control.

• Employees began completing required training earlier in the cycle, significantly reducing the August surge of last-minute completions and LMS support requests

• In-house development eliminated vendor costs of $15,000 per course and $1,500 to $3,000 per change request across a library of 20+ courses, representing over $300,000 in avoided development costs and giving the L&D team full agility to make updates without waiting weeks for a vendor to respond

• The Director of Governance, Risk, and Compliance recognized the redesigned IT compliance training as far superior to anything the organization had previously produced and praised the team for eliminating costly vendor dependency