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This project demonstrates how a mobile-first, blended onboarding approach boosts engagement and completion rates.
Project Overview
Onboarding | Tools: 7Taps, Canva
This is a portfolio showcase piece demonstrating my ability to design a complete blended learning curriculum for a large-scale, mobile-first workforce, from needs analysis through full deliverable development.
The scenario is grounded in publicly available information from Walmart's corporate website and reflects a real organizational challenge: how do you onboard a massive, demographically diverse, mobile-first workforce in a hybrid environment while keeping new hires engaged, connected, and ready to perform?
Note: Screenshots of the project and process are coming soon.
The Design Problem
Walmart operates at a scale few organizations match, with over 1.6 million U.S. associates and a workforce skewing younger, with nearly 40% of hourly workers under 30. The challenge for this assessment was designing a 1.5-hour blended onboarding experience for new hires that could engage a mobile-first, early-career audience in a hybrid training environment while incorporating self-guided learning, facilitator-led instruction, and a gamification component.
The constraints were real and deliberately challenging, reflecting the fast-paced nature of the role itself.
My Role
Instructional Designer | Learning Experience Designer | eLearning Developer
I was solely responsible for every deliverable in this project, from needs analysis and learning objective development through content design, visual design, facilitation materials, and gamification strategy.
The Approach
With a compressed assessment deadline, limited facilitator availability as a design constraint, and a mobile-first audience as my north star, I made three core design decisions upfront.
First, meet learners where they are. Most new hires are on their phones. The asynchronous component needed to work on a small screen, in short bursts, without requiring a desktop or a login.
Second, protect facilitator time. The ILT component needed to be easy to pick up and deliver without extensive preparation, which meant the facilitator guide had to do the heavy lifting.
Third, end with energy. Gamification at the close of the ILT session was a deliberate choice to reinforce key concepts through play, boost retention, and give new hires a memorable, positive shared experience on their first day.
The Solution
I designed and built a complete 1.5-hour blended onboarding curriculum from scratch, including all five required deliverables:
Course Agenda and Learning Objectives covering Walmart's history, culture, and call center associate expectations, written to be clear, measurable, and audience-appropriate for early-career learners.
Self-Guided Microlearning Module built in 7Taps, an asynchronous mobile-first platform designed for short-form learning delivered directly to a learner's phone. The module runs 20 to 30 minutes and introduces core content in digestible learning bursts before the ILT session.
Virtual Instructor-Led Facilitator Guide with detailed facilitator notes designed for easy delivery, giving facilitators everything they needed to run a confident, engaging session without extensive preparation time.
Canva ILT Presentation (not pictured) serving as the visual anchor for the facilitator-led portion of the experience, designed to be engaging and brand-aligned using publicly available Walmart resources.
Gamification Component (not pictured) which was a points-based quiz game, platform of the facilitator's choice, used to close the ILT session by reinforcing key concepts from both the microlearning and the live session in a fun, competitive format.
What This Piece Demonstrates
Blended learning strategy combining asynchronous microlearning and facilitator-led instruction
Mobile-first instructional design using 7Taps for a younger, phone-native workforce
Rapid curriculum architecture under a fast-paced, real-world assessment deadline
Full deliverable ownership across design, development, facilitation materials, and gamification
Ability to produce enterprise-level onboarding design using accessible, scalable tools
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