Redesigning Compliance Training for Field-Based Employees

Overview

Compliance training is a critical requirement for the workforce at Global Medical Response, which includes emergency medical personnel who often complete training while working in the field.

Because employees frequently access training between calls or during downtime, courses needed to be easy to complete on mobile devices and designed to respect the time constraints of field-based staff.

Business Problem

Several existing compliance courses had become difficult for employees to complete efficiently. Many courses were:

• Lengthy and time-consuming

• Not optimized for mobile access

• Repetitive for experienced professionals

These challenges created frustration for learners and reduced engagement with required training.

My Process & Analysis

I reviewed existing training modules and analyzed how employees interacted with the courses. During this evaluation, I identified three key issues:

1. Information overload, which made courses longer than necessary

2. Cognitive overload, making it harder for learners to retain the most important information

3. Redundant content, especially for experienced professionals who were already familiar with the material

These issues were especially challenging for field-based employees who needed to complete training quickly and often relied on mobile devices.

Solution & Tools

I redesigned several compliance courses to improve usability, accessibility, and efficiency for field-based learners. The goal was to make compliance training more efficient while still ensuring that critical information was clearly communicated with limited time constraints. 

Key improvements included:

• Breaking large courses into smaller, more digestible modules to reduce cognitive load

• Using Articulate Rise to create mobile-friendly courses with a consistent layout and user experience

• Introducing interactive assessments and scenario-based elements using Articulate Storyline

• Adding a test-out assessment option for experienced professionals in the HIPAA training program, which allowed knowledgeable employees to demonstrate competency without repeating unnecessary content

To manage multiple course redesigns and keep the project on schedule, I used Microsoft Project to track development tasks, course timelines, and dependencies. This helped prioritize which courses needed to be developed first and provided stakeholders with visibility into project progress and upcoming milestones.

Impact

The redesigned courses improved the overall training experience for employees, especially those working in the field. Results included:

• Reduced time spent on redundant training

• Easier course completion on mobile devices

• A more streamlined and user-friendly learning experience

The redesigned HIPAA training was a huge hit received positive feedback from employees, who reported that the updated course made required compliance training more manageable and efficient.